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SHIPPING

What are your shipping options?

Free Standard Shipping for orders $150 and above. Standard 7-10 business day shipping up to $7. Express Shipping. 3 Business Day Shipping up to $27. Orders placed Wednesdays or Thursdays should be delivered by Monday or Tuesday the following week. El

What is VIP Processing?

VIP processing will bump your order up in the shipping queue! If your order is placed before 12pm EST it will be fulfilled the same business day. If your order is placed after 12mp EST, your order will be fulfilled the next business day. Please note,

How long will it take to process my order?

Our current processing timeline is expected to be 6 business days.

Do you ship internationally?

Yes! You can access our international shop by choosing your country at the top right hand side on our website. All currencies will be updated based on the region you select.

Can I change my address on an order?

As long as your order has not begun processing, we can change your address in our system. To do this, please contact customer service at [email protected] with your order number and new address. * Please note, It is the customer's responsibili

My package says it has been delivered but I do not have it

- If you purchased Route Package Protection on your order, please report the issue with Route directly. You can do so through the mobile app, through the email you received from Route after placing  your order, or by going to claims.route.com. - If y

What happens if my order was sent to an incorrectly entered address?

It is the customer's responsibility to enter the correct shipping address. If items are shipped to an incorrectly entered address, we recommend reaching out to the carrier to see if they are able to help.

Why was my order partially shipped?

You may recieve multiple shipments, with separate tracking numbers, depending on your location and items ordered. Due to these factors, there may be an off chance that your orders will ship out of chronological order. For further clarity on your purc

Are duties and taxes included at checkout?

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear in a separate line item if they are not already included in the product pri

What is Route Package Protection and how does it work?

Route Package Protection is a service that insures your package from loss, damage, and theft during transit. If you’ve added Route to your order and encounter any issues, you can report them through the mobile app, the email received from Route after