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SHIPPING

What are your shipping options?

Domestic Shipping:. We offer four shipping speed options:. Free Standard (Ground) Shipping for orders $150 USD and above. Free Express Shipping for orders $200 USD and above. We offer global shipping, with speeds and shipping costs based on your spec

How long will it take to process my order?

Our current fulfillment time is 3-6 business days. This timeframe excludes carrier transit time once your order has shipped. Thank you for your patience as our team works quickly to get your items to you!.

What is VIP Processing?

VIP processing will bump your order up in the shipping queue! If your order is placed before 11:30am MT it will be fulfilled the same business day. If your order is placed after 11:30am MT, your order will be fulfilled the next business day. Please n

Do you ship internationally?

Yes! You can access our international shop by choosing your country at the top right hand side on our website. All currencies will be updated based on the region you select.

Can I change my address on an order?

As long as your order has not begun processing, we can change your address in our system. To do this, please contact customer service at [email protected] with your order number and new address. * Please note, It is the customer's responsibili

My package says it has been delivered but I do not have it

If your package has not arrived but the tracking indicates it has been delivered, and you have added Route Package Protection to your order, we recommend reporting the issue directly to Route. Your package was insured against loss, damage, and theft,

What happens if my order was sent to an incorrectly entered address?

It is the customer's responsibility to enter the correct shipping address. If items are shipped to an incorrectly entered address, we recommend reaching out to the carrier to see if they are able to help.

Why was my order partially shipped?

You may recieve multiple shipments, with separate tracking numbers, depending on your location and items ordered. Due to these factors, there may be an off chance that your orders will ship out of chronological order. For further clarity on your purc

Are duties and taxes included at checkout?

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear in a separate line item if they are not already included in the product pri

What is Route Package Protection and how does it work?

Route Package Protection is a service that insures your package from loss, damage, and theft during transit. If you’ve added Route to your order and encounter any issues, you can report them through the mobile app, the email received from Route after