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Vitality Help Center

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PAYMENTS

How do I cancel an order?

Can I edit or add anything in my order?

Will you restock sold-out items?

Do you price match for sales?

What should I do if I receive the wrong item in my order?

What should I do if there's an issue with the product I received?

How can I check the status of my order?

What is Free Returns + Package Protection and how does it work?

Can I remove Free Returns + Package Protection from my order?

ORDERING

What are your shipping options?

How long will it take to process my order?

What is VIP Processing?

Do you ship internationally?

Can I change my address on an order?

What happens if my order was sent to an incorrectly entered address?

Why was my order partially shipped?

Are duties and taxes included at checkout?

My package says it has been delivered but I do not have it

SHIPPING

What is your return policy?

How can I return or exchange my item?

Are returns free?

Can I edit my return request?

What if a refund was processed on a credit card I no longer have?

Can I return multiple orders in one package?

Can I exchange my exchange?

Can I return a gift?

Happy Returns Information

Can I return a final sale item?

Can I return Swimwear?

Will I receive my points back from a returned item?

How do I check the status of my return and refund?

RETURNS

How do I know which size will best fit me?

How do the colors compare to the pictures on the website?

What is the fabric made for and how does it feel?

How do I care for my items?

Do you offer wholesale?

How can I find out about the material composition of an item and comparison to other products?

When will my Cloud II™ Sweet Heat preorder start shipping?

PRODUCTS & SIZING

Do you have a rewards program?

How do I use my rewards?

Why are my points pending?

FAQ's

Can I apply a discount after my order has been placed?

Do you offer any discounts or special promotions?

Can I use multiple discounts on one order?

REWARDS & DISCOUNTS

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REWARDS & DISCOUNTS