ORDERING
How do I cancel an order?
Please contact our support team at [email protected] with your order number to request a cancellation. Our team will review your request and do their best to assist you as quickly as possible. Please note that if your order has already begun p
Can I edit or add anything in my order?
Once an order has been placed, we may not be able to make changes to it. If you need assistance, please contact us at [email protected] with your order number, and our team will be happy to review your request and discuss any available options
Will you restock sold-out items?
A restock may be planned for the item(s) you’re interested in! To be notified as soon as it becomes available, simply click the “Notify Me When Available” button on the product page and enter your email address. You can also sign up for our email lis
Do you price match for sales?
We do not offer price adjustments for orders made prior to any of our sales.
What should I do if I receive the wrong item in my order?
Please visit our Returns Portal to initiate a return or exchange. Be sure to select the appropriate reason for your return or exchange when prompted. If the item you originally ordered is out of stock, you can take advantage of our “Shop Now” feature
What should I do if there's an issue with the product I received?
If you have an issue with your product, please contact Customer Support and include clear photos along with your order number. This helps us quickly locate your order and assess the problem. Once received, our team will review the information and gui
How can I check the status of my order?
To check your order status, please refer to the confirmation email sent after your order shipped, which includes your tracking number. You can track your shipment using the link provided in the email. If you haven’t received this email and your order
What is Free Returns + Package Protection and how does it work?
We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your it
Can I remove Free Returns + Package Protection from my order?
Free Returns + Package Protection cannot be added or removed from your order once your order has been confirmed.