ORDERING

How do I cancel an order?

Please reach out to support at [email protected] with your order number to request an order cancellation. They will do their best to assist you.

Can I edit or add anything in my order?

Once an order is placed, it may not be possible to edit it. If you need assistance, please contact us at [email protected] with your order number and request to discuss potential solutions.

Will you restock sold-out items?

There may be a restock of the item(s) you are interested in. You can sign up for restock notifications by clicking on the "notify me when available" button when viewing a specific product. You can also sign up for our email list so all of our announc

Do you price match for sales?

We do not offer price adjustments for orders made prior to any of our sales.

How can I remove Route Package Protection from my order?

If you'd like to remove Route Package Protection from your order, please reach out to [email protected] and we can assist you with that. However, please be aware that by doing so, your order will no longer be covered in the case of loss, theft

What should I do if I receive the wrong item in my order?

Please proceed to our returns portal here to create a return/exchange. Select the correct reason for return/exchange in the returns portal. If the item you ordered is out of stock, you can use our "Shop Now" feature that allows you to make an exchang

What should I do if there's an issue with the product I received?

If you are experiencing any issues with the product(s) you received, we kindly ask for you to provide photos documenting the issue. This helps us to better understand the problem and take the necessary steps to resolve it. Please make sure to include

How can I check the status of my order?

To check the status of your order, please look for a confirmation email that would have been sent after your order shipped from our warehouse, which includes a tracking number. If you have not received this email and it has been past our processing t