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What should I do if there's an issue with the product I received?Updated a year ago

If you are experiencing any issues with the product(s) you received, we kindly ask for you to provide photos documenting the issue. This helps us to better understand the problem and take the necessary steps to resolve it. Please make sure to include your order number with your photos. This information is crucial to help us locate your order in our system and assist you more efficiently.

We understand that any issues with our products can be disappointing. Our customer satisfaction is paramount, and we are committed to addressing your concerns as quickly as possible. Once you have sent over the pictures and your order number, our customer service team will review the issue and guide you towards the next steps in the resolution process.

While we stand behind our quality promise, Vitality is not responsible for issues due to external forces.

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