My package says it has been delivered but I do not have itUpdated 10 months ago

If your package has not arrived but the tracking indicates it has been delivered, and you have added Route Package Protection to your order, we recommend reporting the issue directly to Route. Your package was insured against loss, damage, and theft, and Route's team is prepared to assist you with any questions or concerns you may have.

To report an issue with Route, you can use their mobile app, the email you received from Route after placing your order, or go to the provided URL. If you require further assistance or if Route Package Protection was not offered at checkout, please reach back to us for additional support.